Privacy Policy

This Privacy Policy explains how WildTornado Casino may collect, use, store and share information when you visit the website, create an account, use casino services or contact customer support. We aim to handle personal information responsibly and transparently. By using the website, you acknowledge that information may be processed as described below, subject to applicable requirements and your rights.

WildTornado Casino holds a licence from the Tobique Gaming Commission (No. 0000002) and a licence from the Anjouan Gaming Commission (No. ALSI-202508056-FI2). SSL encryption and RNG-certified games are in place, with disputes handled by the independent ADR body EGIS.

Information we may collect

The information handled by an online casino can vary depending on how you use the website, the services requested and the checks required before an account can be opened or maintained. We collect information that you provide directly, information created through your activity and technical information received from your device or browser.

Account and contact details

When you register or use an account, we may handle details such as your name, date of birth, residential information, username, login credentials, email address, telephone details and account preferences. We may also keep records of communications with you, including questions, complaints, support requests and information you provide when discussing your account.

Verification and identity information

To help confirm identity, age, eligibility and account ownership, we may request verification information or documents. This may include identity documents, proof of address, information about source of funds where appropriate and details needed for responsible gaming or anti-fraud checks. Verification information is handled for checking purposes and may be reviewed using internal processes or trusted service providers.

Payments and transactions

We may record deposits, withdrawals, wagers, winnings, account balances, payment method information, transaction references and related financial activity. Payment providers may process payment details in accordance with their own privacy notices. We do not need to retain every payment detail in the same form, but transaction records may be required to operate the account, investigate disputes, prevent misuse and meet legal or compliance obligations.

Device, usage and cookie information

When you visit or use the website, we may receive technical and usage information such as your IP address, browser type, operating system, device identifiers, language, time zone, pages viewed, links selected, session information and approximate location based on technical signals. We may also use cookies and similar technologies to remember settings, support security, understand website performance and improve the user experience.

How we use information

Personal information is used only for appropriate business, service, security and compliance purposes. Depending on the circumstances, we may use information to:

Create, operate and maintain your player account.
Process deposits, withdrawals, wagers and other account activity.
Confirm your identity, age and eligibility to use relevant services.
Carry out security, anti-fraud, anti-money-laundering and account protection checks.
Respond to questions, provide customer support and manage complaints or disputes.
Communicate with you about account activity, service notices, verification requests and changes to website features or policies.
Understand how the website is used, identify technical issues and improve its design, performance and security.
Apply responsible gaming processes and help identify activity that may require attention.
Meet legal, regulatory, tax, accounting, record-keeping and other compliance responsibilities.
Protect our rights, users, systems and services, including investigating suspected misuse, unauthorised access or breaches of applicable terms.

Where permitted, we may use information to send marketing communications about services, promotions or website news. Marketing messages will be sent in accordance with applicable requirements. You can withdraw your consent to marketing or request that marketing communications stop at any time by contacting support@wildtornadocasino.top. You may also be able to use an unsubscribe option included in a marketing message.

Lawful handling and consent

We may handle information where it is needed to provide a service you request, to perform account-related activity, to protect security, to comply with a legal obligation, to pursue legitimate operational purposes or where you have given consent. If you choose not to provide information that is necessary for registration, verification, payments or compliance, we may be unable to provide some or all services.

Sharing information

Information may be shared with service providers that help operate the website, process payments, perform identity or security checks, deliver communications, provide technical support, analyse performance or assist with responsible gaming processes. We may also share information where required or permitted by law, in response to a valid request, to prevent fraud or serious misuse, or to protect the safety and rights of users and the website. Service providers are expected to handle information for the relevant purpose and with appropriate safeguards.

Storage, security and retention

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, account security features, monitoring, encryption or other safeguards appropriate to the information and the risks involved. No online service can guarantee complete security, so you should use a strong password, keep login details confidential and contact support promptly if you suspect unauthorised account activity.

Personal information may be processed or stored by us or by service providers in locations outside Australia. Where this occurs, information will be handled in line with applicable privacy and security requirements. The location and processing arrangements may differ depending on the service involved.

We keep information for as long as it is reasonably needed for the purposes described in this policy, to manage an ongoing account, resolve issues, maintain business records, protect against fraud and meet legal or compliance responsibilities. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. When information is no longer required, we may securely delete it, anonymise it or otherwise dispose of it in an appropriate manner.

Cookies

Cookies are small files or similar technologies placed on your device when you use a website. They can help remember your preferences, maintain sessions, support security, measure traffic and understand how website features are used. Some cookies may be provided by service partners supporting website functionality or analytics. You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work as intended.

Your privacy rights and enquiries

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include asking for access to your data, requesting correction of inaccurate or incomplete information, asking for deletion of information that is no longer needed or requesting limits on certain processing. Some requests may be subject to identity checks, security considerations, legal obligations or other lawful exceptions.

How to make a request

To exercise your data rights, including access, correction or deletion of your data, or to withdraw consent to marketing, contact support@wildtornadocasino.top. Please explain your request clearly and provide enough information for us to identify your account. We may ask for reasonable information to verify that the request has been made by the account holder or an authorised person. We will review and respond to requests within a reasonable timeframe, taking into account the nature and complexity of the request.

A deletion request does not necessarily require every record to be removed immediately. Information may need to be retained where it is required for legal, security, dispute-resolution, accounting or other legitimate purposes. We may also keep a limited record of your request so that we can respect your preferences and demonstrate how the request was handled.

Changes to this policy

We may update this Privacy Policy when our services, technologies, processing practices or legal responsibilities change. The updated version will be published on this page with a revised effective date where appropriate. You should review the policy from time to time so you understand how information is handled. If a change is important, we may provide additional notice through the website, your account or another suitable channel.

If you have a privacy question, believe your information has been handled incorrectly or want to make a data request, please contact support@wildtornadocasino.top. This Privacy Policy should be read together with the website's other applicable terms, notices and responsible gaming information.